FAQ

 

Shipping

What happens after I have bought a product in Air Bed Replacements

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Your card will not be charged until your product ships. As soon as we receive your order we automatically verify that the product is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and promptly reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-2 business days) we will process the charge upon shipment.

How long does it take for us to ship your order?

If your order is in stock and we successfully process the charge to your credit card, the product will ship within three business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. Please feel free to inquire if you do not receive the tracking information since the email may sometimes end up in junk or other folders. 

Once shipped from the warehouse, delivery time is approximately 5-7 business days depending on where you live

How do I know when my product will arrive?

You will receive a phone call from the trucking company approximately two days before the delivery of your product to set up a convenient time to receive your product

How is my product delivered?

Your product will arrive in boxes. The driver can only bring the pallet as far as they can roll it; either up to your front door or to your garage. If the product cannot be rolled past the entrance to your driveway, delivery will be curbside. This means that products are delivered at the end of your driveway and does not include set up or assembly of items or removal of packaging materials. 

The driver cannot bring the product into your house because of liability issues. If we are dealing with freight companies, these can only deliver your product Monday - Friday from 8am - 6pm. They will require a window of time for the delivery. There must be someone present to receive and sign for your product delivery.  

What to should I do in case of damages?

Please inspect your purchase to ensure that it is in good condition upon arrival. If your item(s)/box(es) arrives damaged please refuse delivery, note the damage on the delivery bill (also known as a bill of lading), take photographs, and send the photos to support@airbedreplacements.com. We will then process the claim on your behalf.

It is very important that any damage is reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules.

Orders and cancellations

How can I cancel my order?

If you want to cancel your order you will have to send us an email  to support@airbedreplacements.com. Please keep in mind that, all orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for all shipping charges, including return shipping.

What about refunds?

Refunds will only be issued to the original credit card that you use when placing your order and will be processed once the cancelled item has been received at the warehouse.